FLUTTERWAVE
FLUTTERWAVE
FLUTTERWAVE
Role
Role
Role
Product Designer
Product Designer
Product Designer
Theme
Theme
Theme
UX Design, UI Design, User research, Tooling
UX Design, UI Design, User research, Tooling
UX Design, UI Design, User research, Tooling
Industry
Industry
Industry
Fintech, Payment processing, Financial services, B2B & B2C
Fintech, Payment processing, Financial services, B2B & B2C
Fintech, Payment processing, Financial services, B2B & B2C
Background
Background
Background
Flutterwave is a leading African fintech scale-up powering global transactions for millions of users and businesses including Uber and Meta.
As a Product Designer, I partnered with brand, content, product, and engineering teams to strengthen core business tools and ship high-impact features that drove measurable improvements across different customer groups from SME merchants to developers.
Flutterwave is a leading African fintech scale-up powering global transactions for millions of users and businesses including Uber and Meta.
As a Product Designer, I partnered with brand, content, product, and engineering teams to strengthen core business tools and ship high-impact features that drove measurable improvements across different customer groups from SME merchants to developers.
Flutterwave is a leading African fintech scale-up powering global transactions for millions of users and businesses including Uber and Meta.
As a Product Designer, I partnered with brand, content, product, and engineering teams to strengthen core business tools and ship high-impact features that drove measurable improvements across different customer groups from SME merchants to developers.
WORK HIGHLIGHTS
WORK HIGHLIGHTS
A selection of projects where I combined strategy, research, and design craft to create intuitive products, solve complex problems, and deliver meaningful business impact.
A selection of projects where I combined strategy, research, and design craft to create intuitive products, solve complex problems, and deliver meaningful business impact.
A selection of projects where I combined strategy, research, and design craft to create intuitive products, solve complex problems, and deliver meaningful business impact.
IMPROVED THE CUSTOMER SUPPORT EXPERIENCE FOR MERCHANTS
IMPROVED THE CUSTOMER SUPPORT EXPERIENCE FOR MERCHANTS
IMPROVED THE CUSTOMER SUPPORT EXPERIENCE FOR MERCHANTS
Here, I led the redesign of the customer support portal to make support content more intuitive, searchable, and accessible. Partnered with customer success and support teams to identify recurring pain points and designed flows that reduced friction, improved discoverability, and empowered users to resolve issues independently.
The redesign reduced support ticket volume, improved response efficiency, and increased customer satisfaction, enabling the support team to focus on higher-value interactions while scaling customer success operations.
Here, I led the redesign of the customer support portal to make support content more intuitive, searchable, and accessible. Partnered with customer success and support teams to identify recurring pain points and designed flows that reduced friction, improved discoverability, and empowered users to resolve issues independently.
The redesign reduced support ticket volume, improved response efficiency, and increased customer satisfaction, enabling the support team to focus on higher-value interactions while scaling customer success operations.
Here, I led the redesign of the customer support portal to make support content more intuitive, searchable, and accessible. Partnered with customer success and support teams to identify recurring pain points and designed flows that reduced friction, improved discoverability, and empowered users to resolve issues independently.
The redesign reduced support ticket volume, improved response efficiency, and increased customer satisfaction, enabling the support team to focus on higher-value interactions while scaling customer success operations.
ENABLED STATIC VIRTUAL ACCOUNTS FOR BUSINESS OWNERS
ENABLED STATIC VIRTUAL ACCOUNTS FOR BUSINESS OWNERS
ENABLED STATIC VIRTUAL ACCOUNTS FOR BUSINESS OWNERS
Delivered a new feature that enabled business owners to generate static virtual accounts, simplifying how they receive and reconcile payments. Partnered with product, engineering, and compliance teams to design flows that were both intuitive for users and compliant with financial regulations.
The feature significantly improved payment reliability and efficiency for merchants, strengthening Flutterwave’s value proposition and deepening adoption of the Business Dashboard among SMEs and enterprise customers.
Delivered a new feature that enabled business owners to generate static virtual accounts, simplifying how they receive and reconcile payments. Partnered with product, engineering, and compliance teams to design flows that were both intuitive for users and compliant with financial regulations.
The feature significantly improved payment reliability and efficiency for merchants, strengthening Flutterwave’s value proposition and deepening adoption of the Business Dashboard among SMEs and enterprise customers.
Delivered a new feature that enabled business owners to generate static virtual accounts, simplifying how they receive and reconcile payments. Partnered with product, engineering, and compliance teams to design flows that were both intuitive for users and compliant with financial regulations.
The feature significantly improved payment reliability and efficiency for merchants, strengthening Flutterwave’s value proposition and deepening adoption of the Business Dashboard among SMEs and enterprise customers.
SHIPPED AN INTERACTIVE API PLAYGROUND TO DRIVE ADOPTION
SHIPPED AN INTERACTIVE API PLAYGROUND TO DRIVE ADOPTION
SHIPPED AN INTERACTIVE API PLAYGROUND TO DRIVE ADOPTION
Created an interactive API playground that allowed developers and businesses to test APIs in a safe environment before implementation. Worked closely with engineering and developer relations to ensure the experience was intuitive, technically accurate, and aligned with real-world use cases.
The playground reduced integration friction, improved developer confidence, and accelerated time-to-adoption, strengthening the product’s positioning with technical users and driving greater business uptake.
Created an interactive API playground that allowed developers and businesses to test APIs in a safe environment before implementation. Worked closely with engineering and developer relations to ensure the experience was intuitive, technically accurate, and aligned with real-world use cases.
The playground reduced integration friction, improved developer confidence, and accelerated time-to-adoption, strengthening the product’s positioning with technical users and driving greater business uptake.
Created an interactive API playground that allowed developers and businesses to test APIs in a safe environment before implementation. Worked closely with engineering and developer relations to ensure the experience was intuitive, technically accurate, and aligned with real-world use cases.
The playground reduced integration friction, improved developer confidence, and accelerated time-to-adoption, strengthening the product’s positioning with technical users and driving greater business uptake.
DESIGNED INTERNAL TOOLS FOR TRANSACTION MANAGEMENT
DESIGNED INTERNAL TOOLS FOR TRANSACTION MANAGEMENT
DESIGNED INTERNAL TOOLS FOR TRANSACTION MANAGEMENT
Partnered with operations, compliance, and engineering teams to design internal dashboards and workflows that enabled teams to monitor, review, and manage remittance transactions efficiently.
The tools incorporated compliance checks, transaction tracking, and resolution workflows, ensuring both regulatory alignment and operational efficiency.
This work reduced manual overhead, improved compliance accuracy, and increased the speed of transaction reviews, strengthening the reliability and scalability of the Send platform.
Partnered with operations, compliance, and engineering teams to design internal dashboards and workflows that enabled teams to monitor, review, and manage remittance transactions efficiently.
The tools incorporated compliance checks, transaction tracking, and resolution workflows, ensuring both regulatory alignment and operational efficiency.
This work reduced manual overhead, improved compliance accuracy, and increased the speed of transaction reviews, strengthening the reliability and scalability of the Send platform.
Partnered with operations, compliance, and engineering teams to design internal dashboards and workflows that enabled teams to monitor, review, and manage remittance transactions efficiently.
The tools incorporated compliance checks, transaction tracking, and resolution workflows, ensuring both regulatory alignment and operational efficiency.
This work reduced manual overhead, improved compliance accuracy, and increased the speed of transaction reviews, strengthening the reliability and scalability of the Send platform.
Copyright © Onyinye 2025
Copyright © Onyinye 2025